When you order, create an account, request a quote, or contact us:

• Name, business name, ABN (where applicable)
• Billing and delivery addresses
• Email address and phone number
• Payment information (processed by our payment providers — we do not store full credit card numbers)
• Order history, quotes, and communications with us

When you visit our website:

• IP address, device type, browser, operating system, and screen size
• Pages viewed, links clicked, and time spent on the site
• Referring website or marketing source
• Cookies, pixels, and similar tracking technologies (see section 4)

• Process and fulfil your orders, including arranging delivery and providing tax invoices
• Communicate with you about orders, quotes, and enquiries
• Provide customer support and respond to your requests
• Send marketing communications about products, offers and new arrivals, where you have opted in (unsubscribe any time)
• Improve the site, our product range, and the customer experience
• Detect and prevent fraud, security incidents, and misuse of the site
• Comply with our legal obligations, including tax and consumer law requirements

• Shopify — our e-commerce platform, which hosts the site and stores order and customer data on our behalf
• Payment providers — Shopify Payments, PayPal, Afterpay, and similar gateways, who process payments securely
• Freight and delivery carriers — Australia Post and selected couriers, who require name, address, and phone number to deliver your goods
• Marketing and analytics platforms — see section 4
• Professional advisers — accountants, lawyers, and IT providers, where required
• Law enforcement, regulators or courts — where required by law or to protect our legal rights

We use cookies and similar technologies on the site for analytics, advertising, and to improve your experience. Specifically:

• Google Analytics — to understand how visitors use the site. Opt out: tools.google.com/dlpage/gaoptout
• Google Ads — for conversion tracking and remarketing
• Meta (Facebook) Pixel — to measure ad effectiveness and serve relevant Facebook and Instagram ads
• Klaviyo — for email marketing analytics and personalisation. Unsubscribe via any email’s footer link
• Shopify analytics and the Shopify Customer Privacy API — built-in analytics and consent management

You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.

Opt out of interest-based advertising more broadly:
Google: adssettings.google.com
Meta: facebook.com/settings?tab=ads
Digital Advertising Alliance: optout.aboutads.info

Some of the service providers we use (including Shopify, Google, Meta and Klaviyo) store and process data on servers located outside Australia, including in the United States, Canada, the European Union, and other jurisdictions. By using the site, you consent to your personal information being disclosed to these overseas recipients.

Where we disclose personal information overseas, we take reasonable steps to ensure those recipients handle the information consistently with the Australian Privacy Principles.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Measures include SSL encryption for the site, secure payment gateways, restricted internal access, and selecting reputable service providers.

No internet transmission is completely secure, and you provide your information at your own risk. If we become aware of a data breach likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, as required by the Notifiable Data Breaches scheme.

We retain personal information for as long as needed to:

• Fulfil orders and provide ongoing customer support
• Comply with our tax, accounting, and legal obligations (typically 7 years for transaction records)
• Resolve disputes and enforce our agreements

When personal information is no longer required, we securely delete or de-identify it.

You have the right under the Privacy Act to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, out-of-date, or incomplete information
• Request deletion of your information (subject to legal retention obligations)
• Withdraw consent to marketing communications at any time

To make a request, contact us using the details at the bottom of this page. We will respond within a reasonable time (usually within 30 days).

We will only send you direct marketing communications where you have consented, or where permitted by law, in accordance with the Spam Act 2003 (Cth) and the Australian Privacy Principles. Every marketing email contains a clear unsubscribe link, and you can opt out of SMS marketing by replying STOP or by contacting us. We do not use sensitive information for direct marketing without your express consent.

If you believe we have not handled your personal information appropriately, please contact us first so we can investigate and respond. We aim to respond to complaints within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992

Our site and services are intended for trade customers and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided personal information to us, please contact us using the details below and we will take reasonable steps to delete the information.

We may update this Privacy Policy from time to time. The current version is always available on our site. We will notify you of material changes by email or by a notice on the site.